RULES FOR BUYING AND SELLING GOODS IN THE E-SHOP WWW.RIGALIT.LT
1. GENERAL PROVISIONS
1.1. These Rules for Purchase and Sale (hereinafter referred to as the Rules) shall define the provisions applicable to electronic commerce, the rights and obligations of the Buyer and the Seller (hereinafter referred to as the Parties), methods and procedures for purchasing, payment, delivery and return, liability of the Parties, protection of personal data, as well as other provisions related to the purchase and sale of goods in the www.rigalit.lt e-shop. By ordering goods in this e-shop, the Buyer hereby agrees to the application of these Rules and they shall become a legal document binding on the Parties.
1.2. By accepting these Rules, the Buyer shall also confirm that it has the right to purchase and order services in the www.rigalit.lt e-shop.
1.3. The Seller shall reserve the right to change or supplement the Rules at any time, taking into account the requirements established by the legal acts of the Republic of Lithuania. These Rules were last updated on 14/06/2021.
1.4. The trade of e-shop www.rigalit.lt is carried out in the territory of the Republic of Lithuania and the EU.
1.5 Legal customers who have entered into agreements with UAB Rigalit Lietuva may be subject to different conditions than those specified in the RULES FOR BUYING AND SELLING GOODS IN THE E-SHOP WWW.RIGALIT.LT.
2. MOMENT OF CONCLUSION OF THE PURCHASE AND SALE AGREEMENT
2.1. The Purchase and Sale Agreement between the Parties shall be deemed concluded from the moment when the Buyer, having selected the goods and formed a shopping cart, and selected the payment method, clicks on the “Order” link in the e-shop and shall be valid until full fulfilment of obligations under this agreement. If the Buyer does not agree with all or part of the Rules, it must not place an order.
2.3. Payment shall be made according to the formed order and the information related to the payment shall be provided to the specified e-mail (Order Summary). The customer hereby agrees that the VAT invoice shall be sent by e-mail specified at the time of placing the order. The VAT invoice shall be presented when the Seller sends the goods.
3. BUYER’S RIGHTS
3.2. The Buyer shall have the right to withdraw from the purchase and sale agreement by notifying the Seller thereof by e-mail, indicating the desired return of the goods and its order number no later than within 14 (fourteen) days from the date of delivery, except for the cases provided in Clause 3.3.
3.3. The Buyer may exercise the right provided for in Clause 3.2. of the Rules only if the goods have not been damaged, their appearance has not changed and they have not been substantially used, the protective packaging has not been damaged and the goods have not been modified or manufactured according to the special order of the Buyer (other conditions for returning the goods shall be provided in Section 11 of these Rules).
3.4. The Buyer shall have other rights provided for in the Rules and legal acts of the Republic of Lithuania.
4. BUYER’S OBLIGATIONS
4.1. The Buyer shall pay for the goods and their delivery costs, as well as make other payments for the performed services, according to the submitted prepayment invoices and undertakes to accept the goods in accordance with the procedure established by these Rules.
4.2. The Buyer, having chosen to pick up the goods at the pick-up location specified by the Seller, must pick them up within 7 (seven) calendar days from the e-mail sent by the Seller about the goods which have been prepared for pick-up.
4.3. The registered Buyer undertakes not to pass on its login data to third parties. If the Buyer loses the login data, it must immediately inform the Seller thereof by the means of communication specified in the Section “Contacts”. All actions performed using the Buyer's identification code shall be considered performed by the Buyer, and the Buyer shall assume full liability for the consequences of such actions.
4.4. During registration in the e-shop www.rigalit.lt, the Buyer must provide detailed and correct personal data.
4.5. If the data provided in the Buyer's registration form changes, the Buyer must update them immediately. The Buyer shall bear all risk of loss arising out of the non-updated data.
4.6. By using the e-shop www.rigalit.lt, the Buyer undertakes to comply with the provisions of these Rules, as well as other conditions specified in the e-shop and not to violate the legal acts of the Republic of Lithuania.
4.7. The Buyer undertakes to inspect the goods and make sure that the received goods are the ones ordered by the Buyer before using them.
5. SELLER’S RIGHTS
5.1. The Seller shall have the right to immediately and without notice restrict or suspend the Buyer's access to the e-shop if the Buyer tries to damage the stability and security of the e-shop or violates its obligations, in which case the Seller shall not be liable for any related losses of the Buyer. In exceptional cases, the Seller may cancel the Buyer's registration by informing the Buyer by e-mail and stating the reasons thereof.
5.2. The Seller shall have the right to cancel the order of the Buyer without notifying it in advance, if the Buyer, having chosen prepayment by bank transfer or electronic banking systems (Clauses 8.3 and 8.4 of the Rules), does not pay for the goods within 3 (three) business days from the date of submission of the order to the Seller.
5.3. The Seller shall have the right to unilaterally amend these Rules by publishing them on the e-shop website. The amendments shall be effective for all post-publication transactions from the date of publication.
5.4. In the event of significant circumstances, the Seller may temporarily or permanently terminate the operation of the e-shop without notifying the Buyer in advance.
5.5. The Seller shall have the right to set the minimum size of the shopping cart at its own discretion, i.e. the minimum amount at which the Buyer's order shall be executed. The size of this amount shall be available in the e-shop.
5.6. The Seller shall also have other rights provided for in the legal acts of the Republic of Lithuania and these Rules.
6. SELLER’S OBLIGATIONS
6.1. The Seller undertakes to provide the Buyer with the opportunity to use the services provided by the e-shop www.rigalit.lt under the terms and conditions set forth in these Rules and the e-shop.
6.3. The Seller undertakes to deliver the goods ordered by the Buyer to the address indicated by it, under the terms and conditions specified in the Rules.
6.4. The Seller, being unable to deliver the ordered goods to the Buyer due to important circumstances, undertakes to offer an analogous or similar goods. If the Buyer refuses to accept such goods, the Seller undertakes to return the money paid to the Buyer within 5 (five) business days (if an advance payment has been made) from the date of receipt of the refusal.
6.5. When the Buyer exercises the right provided for in Clause 3.2. and under the condition provided for in Clause 3.3, of the Rules, the Seller undertakes to return the money paid to the Buyer within 14 days from the date of receipt of the Buyer's notice of withdrawal. The Seller may not refund the amounts paid by the Buyer until the goods have been returned to the Seller or until the Buyer provides proof that the goods have been sent to the Seller, whichever is the earlier.
7. PERSONAL DATA PROTECTION
8. PRICE OF GOODS, PAYMENT PROCEDURE AND TERMS
8.1. The prices of goods for natural persons in the order and pre-invoice formed in the e-shop www.rigalit.lt shall be indicated in euros including VAT. The prices of goods shall be presented including VAT in the amount that is applicable at a particular time in the Republic of Lithuania. Delivery price shall not be included in the price of the goods. For legal entities, prices shall be provided excluding VAT.
8.2. An E-icon placed on the photo of the goods and/or on the product card shall indicate that the indicated price is valid only for goods purchased online. When buying in other ways, the specified price shall not be valid.
8.3. Payment using electronic banking shall mean payments to the bank account specified by the Seller using the electronic banking system used by the Buyer. The Buyer must have signed an electronic banking agreement with one of the banks in order to use this form of payment. Currently, it is possible to pay in the www.rigalit.lt e-shop using the electronic banking systems of the banks. The responsibility for data security in such a case shall lie with the servicing Bank.
8.4. Payment by bank transfer shall be considered to be an advance payment when the Buyer from any Lithuanian or foreign bank, when the Buyer transfers money to the bank account of www.rigalit.lt. In such a case, the Buyer undertakes to send the Seller by e-mail a copy of the order, indicating the order number that the goods have been paid for.
8.5. In cash upon delivery of the goods by the courier. Upon choosing this payment method, an administration fee of EUR 1 shall be added to the account. Upon arrival, the courier shall be asked to have the exact amount of money specified in the order. It is not possible to pay for goods ordered directly from the manufacturer in cash.
8.6. By credit card. Pay for the goods when the courier delivers the goods to the address specified by you.
8.7. If the order has already been made and the Buyer wants to cancel the order, it can do so within 14 days from the date of placing the order. The Buyer shall send a completed order cancellation form and a refund request by e-mail email@example.com. If the goods have not been shipped yet and the request does not contradict these Rules, the money shall be returned to the current account provided by the Buyer within 14 days, and the order shall be cancelled by confirming it by e-mail. If the goods have already been shipped upon receipt of the order cancellation, the Buyer may no longer cancel the order. In such a case, the goods shall be returned.
8.8. When paying by the payment methods provided for in Clauses 8.3., 8.4. of the Rules, the Buyer undertakes to pay immediately, but not later than within 3 business days. In such cases, taking into account the Seller's right provided for in Clause 5.2. of the Rules, only upon receipt of payment for the goods shall the formation of the consignment of goods begin and the term of delivery of the goods shall begin to run.
8.9. The prices of goods for contractual customers may differ from the prices indicated for physical customers.
8.10 The Seller hereby reserves the right to revise, supplement or correct the characteristics, price, technical and other information of the goods provided in the e-shop. If the Seller finds that the price of the goods provided is incorrect, the Seller shall inform the Buyer thereof by e-mail or other means and cancel the order. If the Buyer wishes to buy the same goods, it must re-order them.
9. DELIVERY OF GOODS
9.1. The Buyer, at the time of placing orders, undertakes to indicate the exact place of delivery of goods and contact telephone numbers.
9.2. The Buyer undertakes to accept the goods itself. In the event that it is unable to accept the goods itself and the goods have been delivered to the address indicated by it and according to other data provided by the Buyer, the Buyer shall have no right to make claims to the Seller concerning the delivery of goods to the wrong entity.
9.3. If the consignment shall not be accepted by the Buyer, the Buyer must indicate the data of the person accepting the consignment in the comments field when filling in the delivery information of the order.
9.4. In case the Buyer indicates another delivery address when ordering the goods, the Buyer shall have no right to make claims to the Seller concerning the delivery address of the goods or concerning the delivery of the goods to the wrong entity.
9.5. The goods shall be delivered by the Seller or its authorized representative (courier delivering the goods).
9.6. The delivery (transportation) fee shall be calculated based on the weight of the goods. When the Buyer orders the goods (by choosing home delivery), the e-shop system shall automatically generate the delivery price, which shall be provided to the Buyer in the order window.
9.7. Delivery prices for goods sold in the e-shop may be found HERE:
9.8. The Seller shall prepare the goods in the warehouse for delivery or collection in the Seller's warehouse within 1-2 business days from the date of payment of the order. This term shall not apply in cases when the goods ordered by the Buyer are not located at the Seller's warehouse. The Seller shall indicate the date and time of delivery of the goods by the Buyer's e-mail provided in the Buyer's registration form. Accordingly, the Buyer, having concluded the purchase and sale agreement, undertakes to check the specified e-mail every day until the notification of the date of delivery of the goods is received. If the goods are not delivered on the planned day of delivery, the Buyer shall immediately, but not later than the next day after the planned day of delivery, inform the Seller thereof.
9.9. The Seller undertakes to make every effort to deliver the goods on time, but shall not be liable for violation of the delivery term, due to circumstances beyond the Seller's control or late delivery of the goods to the Buyer due to the fault of the Buyer.
9.10. At the time of delivery of the goods to the Buyer, the Buyer (or its authorized person) together with the Seller or its authorized representative must check the condition of the consignment and goods and sign an invoice or bill of lading or other documents related to the delivery. After the Buyer has signed the invoice or bill of lading or other documents related to the transfer and acceptance of the consignment, the consignment shall be considered to have been delivered in good condition, there are no damage to the goods that could be detected during the external inspection of the goods. If the Buyer notices that the packaging of the submitted consignment is damaged (crushed, opened, covered with water or otherwise externally damaged), the goods are damaged, of incorrect configuration, the Buyer must not accept the consignment. In such a case, the Buyer, together with the Seller or its authorized representative, shall indicate the violations found in the consignment acceptance document.
9.11. Home delivery fee shall not include carrying of ordered goods to other floors.
10. GOODS QUALITY WARRANTY AND EXPIRATION DATE
10.1. The general characteristics of the goods sold in the e-shop www.rigalit.lt shall be indicated in the product description.
10.2. The goods offered for sale by the Seller are of appropriate quality, i.e. the characteristics of the goods correspond to the description of the goods.
10.3. The Seller shall not be liable for the fact that the goods presented in the e-shop in their colour, shape or other parameters may not correspond to the actual size, shape and colour of the goods due to the characteristics of the computer monitor used by the Buyer.
10.4. The Seller shall provide a warranty of the quality of the goods for a certain period of time, the terms and other conditions of which can be found HERE.
10.5. In the event that the Seller does not provide a quality warranty for certain goods, the warranty provided by the relevant legal acts of the Republic of Lithuania shall apply.
10.6. The Seller shall provide warranty repair services for the goods.
10.7. In cases where the legislation sets a certain shelf life for specific goods, the Seller undertakes to sell such goods to the Buyer in such a way that would ensure that it has a real opportunity to use such goods before the end of the shelf life.
11. RETURN AND EXCHANGE OF GOODS
11.1 Deficiencies in the sold goods shall be eliminated, and if it is not possible to eliminate the deficiencies, the defective goods shall be replaced and returned in accordance with the procedure established in these Rules and legal acts of the Republic of Lithuania.
11.2. In order to return the goods, the Buyer must fill in the product return form, which can be downloaded HERE. The Buyer shall submit the completed document together with the returned goods. The Buyer may exercise this right within 14 (fourteen) days from the date of delivery of the goods to it, informing the Seller in writing by e-mail (see “Contacts”), indicating the goods which it desires to return and the order number.
11.3. The following conditions must be met when returning the goods:
• the returned goods must be in the original neat packaging;
• the goods must be undamaged by the Buyer;
• the goods must not have lost their commercial appearance (undamaged labels, unripped protective film, etc.) (this Clause shall not apply in the event of the return of a defective product);
• the returned goods must be in the same configuration as received by the Buyer;
• When returning the goods, it is necessary to present the document of their purchase, in case of a warranty, it is necessary to attach a warranty card (if it was issued) and a completed return form.
11.4. The Seller shall have the right not to accept the goods returned by the Buyer if the Buyer does not follow the procedure for returning the goods set out in this Clause.
11.5. The Buyer may deliver the returned goods to the warehouse of UAB RIGALIT Lietuva (Europos pr. 36, 46369 Kaunas, I-IV from 8:00 to 17:00, V from 8:00 to 16:00), or send them using the courier services of its choice or offered by the Seller. In the event that the goods are returned in accordance with the right provided for in Clause 3.2, the Buyer shall bear the costs of returning the goods. When the wrong product and/or defective goods are returned, the Seller undertakes to take such goods from the Buyer and replace them with similar suitable goods. In the event that the Seller does not have similar goods, it shall return to the Buyer the money paid for the goods.
11.7. In all cases, the money for the returned goods shall be transferred only to the payer's bank account.
11.8. The Buyer wishing to apply for warranty or post-warranty service may do so by e-mail: firstname.lastname@example.org or by telephone: +370-677-25530. The application must include the following information: a copy of the purchase document; a copy of the warranty document; a completed service copy. If the service determines that the tool has failed during the warranty period due to improper use, i.e. due to the user's fault - shipping and tool repair costs shall be borne by the user. Read more at www.rigalit.lt in the “Service” section.
11.9 The discussed conditions shall apply to natural persons and legal entities who have not concluded an agreement with UAB Rigalit Lietuva. Contractual customers shall be subject to the terms and conditions specified in the agreement.
12.1. The Buyer shall be fully liable for the accuracy of the data provided in the registration or delivery address form. If the Buyer does not provide accurate data or does not update it in a timely manner, the Seller shall not be liable for the consequences and shall acquire the right to claim compensation for direct losses incurred by the Buyer.
12.2. The Buyer shall be liable for the actions taken using this e-shop.
12.3. The registered Buyer shall be liable for the protection of its login data. If the services provided by www.rigalit.lt are used by third parties connected to the e-shop using the Buyer's login data, the Seller shall consider this person to be the Buyer.
12.4. The Seller shall be released from any liability in cases where the loss arises due to the fact that the Buyer, despite the Seller's recommendations and its obligations, did not get acquainted with these Rules, even though it was given such an opportunity.
12.5. If the Seller's e-shop contains links to the websites of other companies, institutions, organisations or persons, the Seller shall not be liable for the information provided or activities performed there, shall not maintain, control or represent those companies and persons.
12.6. The Seller shall not be liable for the proper performance of mutual obligations between the Buyer and the Seller's partners, whose services the Buyer orders.
12.7 The Company shall not be liable for non-performance or late performance of the Agreement or any obligations under the Agreement, if such non-performance or delay is due to events beyond the Company's control (force majeure). An event beyond the Company's control shall mean any action or event beyond the Company's reasonable control.
12.8 The Seller shall not be liable for any loss (direct or indirect) of the Buyer due to the cancelled order, incorrect information provided, except in cases of wilful misconduct or gross negligence.
13. MARKETING MEASURES APPLIED BY THE SELLER
13.1. The Seller may, at its discretion, advertise various promotions in the e-shop www.rigalit.lt.
13.2. The Seller shall have the right to unilaterally, without separate notice, change the terms of the promotions, as well as terminate/cancel them.
14. EXCHANGE OF INFORMATION
14.1. The Seller shall send all notifications to the e-mail address and SMS messages provided in the forms filled in by the Buyer.
14.2. The Buyer shall send all messages and questions to the Seller's e-commerce contacts (telephone: +370-664-32559, e-mail: email@example.com or by ordinary letter to UAB Rigalit Lietuva, Europos pr. 89, 46369 Kaunas. Or by contact details of the Seller’s employee who has established direct contact with it).
15. FINAL PROVISIONS
15.1. These Rules have been drawn up in accordance with the legal acts of the Republic of Lithuania and the law of the Republic of Lithuania shall apply to the relations arising on the basis thereof.
15.2. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If no agreement is reached, disputes shall be settled in court in accordance with the procedure established by the laws of the Republic of Lithuania.
Requests or complaints about the goods or services purchased in our e-shop may be submitted on the electronic consumer dispute resolution platform – https://ec.europa.eu/consumers/odr/.
The subjects of out-of-court settlement of consumer disputes competent to resolve consumer disputes shall also be indicated on the electronic consumer dispute resolution platform – http://www.vvtat.lt/vartotojams/429.